Privacy Policy

Introduction

Chivrealchronei respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information related to our custom blinds and curtains manufacturing services.

Information We Collect

We collect personal information when you request a consultation, place an order, or contact us. This may include your name, email address, phone number, address, and details about your window treatment needs.

  • Contact information: name, email address, phone number, mailing address
  • Order information: product preferences, measurements, project details
  • Communication records: correspondence through email, phone, or contact forms
  • Technical data: IP address, browser type, device information, website usage patterns
  • Payment information: billing address and payment details processed through secure payment providers

How We Use Your Information

We use your information to provide our custom blinds and curtains services, process orders, schedule consultations, communicate about your project, and improve our services. We may also use your information for marketing purposes with your consent.

  • Providing and fulfilling services: processing orders, scheduling consultations, manufacturing custom products
  • Communication: responding to inquiries, providing project updates, customer support
  • Improving services: analyzing website usage, enhancing user experience, developing new features
  • Marketing: sending promotional materials with your consent, personalizing advertising content
  • Legal compliance: meeting regulatory requirements, preventing fraud, protecting our rights

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on the following legal grounds:

  • Contract performance: processing necessary to fulfill our service agreements
  • Legitimate interests: improving our services, website security, fraud prevention
  • Consent: for marketing communications and non-essential cookies
  • Legal obligations: compliance with applicable laws and regulations

Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service providers: trusted third parties who assist in operations, payment processing, and delivery
  • Legal requirements: when required by law, court order, or government regulation
  • Business transfers: in connection with mergers, acquisitions, or sale of assets
  • With consent: when you explicitly authorize us to share your information

We do not sell your personal information to third parties.

Data Protection

Chivrealchronei implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

  • Encryption: secure transmission of sensitive data using industry-standard protocols
  • Access controls: limited access to personal data on a need-to-know basis
  • Regular security assessments: ongoing monitoring and updates to security measures
  • Secure storage: protection of data stored on our servers and systems

International Data Transfer

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws.

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Active customer data: retained while you maintain an active relationship with us
  • Order records: kept for legal and accounting purposes as required by law
  • Marketing data: retained until you opt out or withdraw consent
  • Legal obligations: some data may be retained longer if required by applicable regulations

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Third-Party Services

Our website uses third-party services that may collect information about you:

  • Google Analytics: analyzes website traffic and user behavior using cookies and similar technologies
  • Google Ads Conversion Tracking: tracks conversions from Google advertising campaigns
  • Google Ads Remarketing: displays personalized advertisements based on your website visits
  • Google Maps API: provides map functionality that may collect location data

These services have their own privacy policies governing data collection and use. We encourage you to review their policies to understand how your information is handled.

Your Rights and Options

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by contacting us at connect-usY3mxs9K1m.

  • Access: request a copy of your personal information we hold
  • Correction: request correction of inaccurate or incomplete data
  • Deletion: request deletion of your personal information under certain circumstances
  • Portability: receive your data in a structured, commonly used format
  • Objection: object to processing of your data for legitimate interests or direct marketing
  • Withdraw consent: withdraw previously given consent at any time
  • Complaint: lodge a complaint with your local data protection authority

Use of Cookies

Our website uses cookies to enhance user experience and analyze site traffic. For detailed information about our cookie practices, please see our Cookies Policy.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our website after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact Chivrealchronei at connect-usY3mxs9K1m or visit our contact page.