Return Policy

Return Period

You have 14 days from the date of delivery to request a return for eligible items. Returns must be initiated within this timeframe by contacting us at connect-usY3mxs9K1m.

Due to the custom nature of our products, standard return periods may not apply. Please refer to the Custom Products section below for specific terms.

Return Conditions

To be eligible for return, items must meet the following conditions:

Unused and in original condition: items must not have been installed or used
Original packaging: items should be returned in their original packaging when possible
All components: all parts, accessories, and documentation must be included
No damage: items must be free from damage, wear, or alteration
Proof of purchase: valid order confirmation or receipt is required

Custom Products

All custom blinds and curtains manufactured by Chivrealchronei are made to your specific measurements and requirements. Due to their custom nature, returns are generally not accepted unless the product is defective or does not match the agreed specifications.

Return Shipping Cost

Return shipping costs depend on the reason for return:

Defective products or our error: return shipping is covered by Chivrealchronei
Change of mind: customer is responsible for return shipping costs
Measurement errors by us: return shipping is covered by Chivrealchronei
Customer measurement errors: customer is responsible for return shipping costs

All returns require prior authorization. Contact us before shipping items back to receive a return authorization number.

Return Process

To initiate a return, please follow these steps:

Contact us: reach out via email at connect-usY3mxs9K1m or through our contact page
Provide order details: include your order number and reason for return
Receive authorization: we will review your request and provide a return authorization if approved
Package items: securely package the items in original packaging when possible
Ship return: send items to the address provided in your return authorization
Receive confirmation: we will notify you once your return is received and processed

Return processing typically takes 5-10 business days after we receive the items.

Defective Products

If your custom blinds or curtains arrive with defects in materials or workmanship, please contact us within 14 days of delivery. We will inspect the product and provide a replacement or repair at no additional cost.

Measurement Errors

If there is an error in our measurements that results in an ill-fitting product, Chivrealchronei will correct the issue. We offer remeasurement and remake services for products that do not fit due to our measurement errors.

Non-Returnable Items

The following items are generally not eligible for return:

Custom products: items made to specific measurements and requirements
Used or installed items: products that have been installed or used
Damaged items: products damaged by customer misuse or improper installation
Final sale items: items specifically marked as final sale at time of purchase
Special orders: products ordered with special specifications or materials

Exceptions may apply for defective products or if items do not match agreed specifications.

Change of Mind

Due to the custom nature of our blinds and curtains, we cannot accept returns based on change of mind after manufacturing has begun. We recommend careful consideration during the consultation and ordering process.

Order Cancellation Policy

Orders may be cancelled under the following conditions:

Before manufacturing: full refund if cancelled before production begins
During manufacturing: cancellation may incur fees to cover materials and labor costs
After manufacturing: cancellation may not be possible once products are completed
Request process: contact us immediately at connect-usY3mxs9K1m to cancel your order

Cancellation fees will be clearly communicated before processing the cancellation.

Refund Procedure

Refunds are processed according to the following procedure:

Inspection: returned items are inspected upon receipt to verify return conditions
Processing time: refund processing typically takes 5-10 business days after inspection
Refund method: refunds are issued to the original payment method used for the order
Deductions: refunds may be reduced for return shipping costs, restocking fees, or damage
Notification: you will receive confirmation once the refund has been processed

Bank processing times may vary. Contact your financial institution if you have questions about refund timing.

General Legal Requirements

This return policy complies with applicable consumer protection laws and regulations. Your statutory rights are not affected by this policy.

Consumer protection: this policy does not limit your rights under consumer protection laws
Statutory rights: legal requirements may provide additional rights in your jurisdiction
Written agreements: specific terms in written agreements with Chivrealchronei may apply
Disputes: unresolved issues may be subject to dispute resolution procedures

Warranty

Chivrealchronei provides warranty coverage for defects in materials and workmanship. Warranty terms will be discussed during the consultation and included in your order confirmation.

Contact Us

For questions about returns, exchanges, or warranty claims, please contact Chivrealchronei at connect-usY3mxs9K1m or visit our contact page.